About the role

Apple Retail brings together products, services and people to deliver an exceptional customer experience. Team members help customers understand Apple products and choose solutions that suit their needs.

Key responsibilities

• Deliver welcoming, knowledgeable and personalised customer service.

• Learn and communicate Apple products, services and purchase options.

• Work collaboratively with store and partner teams.

• Contribute to an inclusive, respectful and high-performing environment.

About you

• Strong communication and customer-service skills.

• Curiosity, adaptability and willingness to keep learning.

• Ability to work in a fast-paced team environment.

• Availability may include evenings, weekends and public holidays, according to business needs.

As a Senior Manager, you lead managers and teams, support the Store Leader with business strategy and help create a positive environment that achieves performance goals. Apple states that three years of leadership experience in retail, sales or a related field is required.