Job description
As the global leader in trusted technology services, empowering secure mobility for governments and citizens, VFS Global embraces technological innovation including Generative AI to support governments and diplomatic missions worldwide. The company manages non-judgmental and administrative tasks related to applications for visa, passport, and consular services for its governments, increasing productivity and enabling them to focus entirely on the critical task of assessment.
With a responsible approach to technology development, adoption and integration, the company prioritizes ethical practices and sustainability while serving as a trusted partner to 71 governments.
Operating 4250 Application Centres in 169 countries, VFS Global has efficiently processed more than 557.09 million transactions* since 2001 and over 240.14 million biometric enrolments since 2007.
Headquartered in Zurich and Dubai, VFS Global is majority owned by Blackstone, the world’s largest alternative asset manager, along with minority shareholders including Swiss-based Kuoni and Hugentobler Foundation, Singapore based Temasek and UAE based Dubai Holdings.
Leveraging robust experience in the visa application processing domain and an extensive global network, the company provides governments with holistic administrative solutions for processing Passport applications and provision of efficient consular services as a market leader in the outsourced visa and consular services space for governments. This enables VFS Global’s governments to better achieve their key objectives of streamlining operations, accelerating decision making and improving customer satisfaction.
As a trusted partner to governments, VFS Global’s role is limited to front-end administrative tasks only, which include collecting visa application forms, required documentation as per the respective government’s checklist, and enrol biometrics, where applicable.
VFS Global does not control appointment availability nor has any role in determining the documentation required in the visa process. The availability of visa appointments, mandatory documentation, and visa application decisions are entirely at the discretion of the respective governments. Processing times are also under their control. VFS Global has no role whatsoever.
Join Our Team
Are you passionate about delivering outstanding customer service in a fast-paced international environment?
We are looking for a motivated Operations Officer to join our Visa Application Centre. In this role, you will assist applicants throughout the visa application process while ensuring accuracy, compliance, and exceptional customer service.
If you enjoy working with people, have excellent attention to detail, and thrive in an organised environment, we'd love to hear from you.
Key Responsibilities
As an Operations Officer, you will:
- Assist customers with visa application submissions and document verification.
- Review application documents for completeness and accuracy.
- Provide professional customer support via face-to-face, phone, and email.
- Perform accurate data entry into internal systems.
- Process payments and cash transactions (where applicable).
- Coordinate passport and document dispatch with embassies, consulates, and logistics partners.
- Ensure all applications are processed within required turnaround times.
- Maintain strict compliance with company procedures, security standards, and operational guidelines.
- Introduce applicants to available premium and value-added services.
- Encourage customer feedback and contribute to continuous service improvement.
- Support operational projects and other administrative duties as required.
What You'll Bring
Essential
- Excellent customer service and communication skills.
- Strong attention to detail and high level of accuracy.
- Good computer literacy including Microsoft Office.
- Fast and accurate typing skills.
- Ability to work under pressure while managing multiple tasks.
- Professional, positive and team-oriented attitude.
- Ability to maintain confidentiality and handle sensitive information.
Preferred
- Previous experience in customer service, administration, hospitality, travel, tourism, retail, or a service industry.
- Experience working in a multicultural environment.
- Knowledge of visa processing or immigration services is advantageous but not essential.
Qualifications
Experience
• No experience required
Languages
- Fluent English (written and spoken)
- Indian languages, or Japanese (written and spoken) desired
- Additional languages are highly regarded and may be an advantage depending on the client base.
What We Offer
- Comprehensive training and onboarding.
- Career development opportunities within a global organisation.
- Friendly and diverse multicultural workplace.
- Stable full-time employment.
- Exposure to international government and consular services.
- Performance-driven and supportive team environment.
About You
You are someone who:
- Enjoys helping people.
- Has exceptional organisational skills.
- Works accurately under deadlines.
- Learns quickly and adapts to new processes.
- Takes pride in delivering outstanding customer experiences.
- Works well independently and as part of a team.
Apply Now
If you are looking for a rewarding career in customer operations and international visa services, we'd love to hear from you.
Submit your resume to vfsglobalhr.aus@gmail.com and become part of a professional team committed to excellence in customer service and operational integrity.
